Frequently Asked Questions
How long does order processing take?
Orders are typically processed within 1–3 business days. Delivery times vary by destination and fulfillment partner. Any available shipping estimates are shown during checkout or in your order updates.
How can I track my order?
Once tracking is available, you’ll receive an email with the tracking information for your shipment.
Where do your products ship from?
Everly Clean works with third-party suppliers and fulfillment partners. Depending on the item, products may ship from different fulfillment locations.
Can items in the same order arrive separately?
Yes. If products are fulfilled by different partners or locations, they may arrive in separate packages.
What is your return policy?
Please review our Refund Policy for current return eligibility, timeframes and instructions before sending an item back.
How do I contact customer support?
Visit our Contact page and send us a message. If your question is about an order, include your order number when possible.
Is checkout secure?
Payment information is handled through the secure checkout options available on our Shopify store.